bat93 Privacy Policy

1. Introduction

bat93 is an online entertainment platform offering sports betting, live casino, slots and other gaming products to users in Pakistan. When you interact with the platform — whether through the website, the mobile app or customer support — certain personal data is collected and processed. This Privacy Policy sets out clearly what that data is, why it is collected, how it is used and the choices you have.

bat93 takes data privacy seriously. The platform is used by Pakistan players who trust it with their personal details and PKR payment information. That trust is not taken lightly. This policy is written in plain language so you can understand exactly what happens to your data — without needing to parse through dense legal text.

If you have questions about anything in this policy or want to exercise any of your data rights, the contact details are in Section 13.

2. What We Collect

The personal data bat93 collects falls into the following categories:

bat93 does not collect sensitive categories of data such as racial or ethnic origin, religious beliefs or health information, unless specifically required for responsible gaming purposes and with your knowledge.

3. How We Collect Data

bat93 collects your data through several channels:

• Direct input — information you provide when registering, completing your profile, depositing funds or contacting support.
• Automated collection — technical data gathered automatically when you visit the website or use the app, including IP address, device identifiers and browsing behaviour on the platform.
• Payment providers — when you transact via JazzCash, Easypaisa, Raast or bank transfer, basic transaction confirmation data is shared back with bat93 by the provider.
• Identity verification services — where bat93 uses a third-party service to verify your identity or age, data may be cross-referenced with that provider.
• Cookies and similar technologies — see Section 8 for full details on cookie use.

4. How We Use Your Data

bat93 uses your personal data for the following purposes:

• Creating and managing your account, including verifying your identity and age.
• Processing PKR deposits and withdrawals via your chosen payment method.
• Settling bets on cricket, PSL, football, esports and other markets, and crediting winnings to your account.
• Sending account-related communications such as deposit confirmations, withdrawal updates and security alerts.
• Monitoring accounts for signs of problem gambling to support responsible gaming obligations.
• Detecting and preventing fraud, money laundering and misuse of the platform.
• Improving the platform experience based on usage patterns and technical performance data.
• Responding to support queries through the in-platform chat and email channels.
• Sending promotional offers and updates where you have opted in to marketing communications.

bat93 does not use your data for automated decision-making that produces legal or similarly significant effects without human review. Where automated fraud detection flags an account, a member of the team reviews it before any action is taken.

5. Sharing Your Data

bat93 does not sell your personal data. Data may be shared with the following categories of third parties, strictly for the purposes described:

• Payment processors — JazzCash, Easypaisa, Raast and banking partners receive the data necessary to process your PKR transactions.
• Identity verification providers — where required, your identity data may be verified against third-party databases to confirm your age and identity.
• Game content providers — live casino and slot game providers receive session data necessary to run and settle games. They do not receive your payment details.
• Technology and hosting providers — server infrastructure, analytics and security vendors who process data on bat93's behalf under data processing agreements.
• Fraud and security services — specialised providers that help detect and prevent fraud, money laundering and account abuse.

All third-party service providers are required to process your data only for the agreed purpose and to maintain appropriate security standards. bat93 does not permit them to use your data for their own marketing or unrelated purposes.

bat93 may also disclose data where required by applicable law, regulation or legal process — for example, in response to a valid legal request from an authority.

6. Payment Data

When you deposit or withdraw using JazzCash, Easypaisa, Raast, bank transfer or another supported method, your transaction is processed by the relevant payment provider. bat93 receives confirmation of the transaction — including the amount in PKR, the timestamp and a transaction reference — but does not store your full wallet credentials, card numbers or banking passwords on its own servers.

Payment data is retained for the period required for financial record-keeping and fraud prevention purposes. If you request deletion of your account, payment transaction records required for financial compliance may be retained for a longer period as required.

7. Data Retention

bat93 retains personal data for as long as your account is active and for a reasonable period afterwards to handle any outstanding queries, disputes or legal obligations. Specific retention periods by data type:

• Account and identity data — retained for the lifetime of your account and for a period after closure to meet record-keeping requirements.
• Transaction data — retained for a minimum of five years for financial compliance purposes.
• Betting and gaming history — retained while your account is active and for a defined period post-closure.
• Support communications — retained for up to two years to assist with dispute resolution and service improvement.
• Technical and usage data — typically retained in aggregated or anonymised form for analytics purposes.

Once data is no longer required, it is securely deleted or anonymised so it can no longer be linked to you.

8. Cookies

bat93 uses cookies — small text files stored on your device — and similar technologies to make the platform work properly and to understand how users interact with it. The main types of cookies used are:

• Essential cookies — required for core platform functions such as keeping you logged in during a session and remembering your account preferences. These cannot be disabled without breaking basic platform functionality.
• Analytics cookies — used to understand which pages and features are used most frequently, helping bat93 improve the platform experience. Data from analytics cookies is aggregated and not linked to individual users.
• Security cookies — help detect unusual activity patterns that may indicate fraud or unauthorised access attempts.

You can manage or block cookies through your browser settings. Blocking essential cookies may affect your ability to use parts of the platform. bat93 does not use third-party advertising or tracking cookies that follow you across other websites.

9. Security

bat93 implements technical and organisational security measures to protect your personal data against unauthorised access, loss or disclosure. These include encryption of data in transit using TLS, access controls limiting which team members can view personal data, and regular security reviews of platform infrastructure.

While bat93 takes these measures seriously, no online platform can guarantee absolute security. You also play a role in keeping your account secure:

• Use a strong, unique password for your bat93 account and do not share it with anyone.
• Log out of your account when using a shared device.
• Notify support immediately if you suspect your account has been accessed by someone else.
• Be cautious of phishing attempts — bat93 will never ask for your password by email, SMS or phone call.

If a data security incident occurs that affects your personal data, bat93 will notify affected users in accordance with applicable obligations.

10. Your Rights

As a bat93 user you have the following rights in relation to your personal data. To exercise any of these rights, contact the support team using the details in Section 13.

bat93 will respond to data rights requests within a reasonable timeframe. In some cases, identity verification may be required before fulfilling a request.

11. Minors

bat93 is strictly for adults aged 18 and above. The platform does not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe a minor has created an account or provided personal data to bat93, please contact support immediately so the account can be reviewed and closed.

Age verification is part of the account registration process. Where bat93 has reason to doubt the age of an account holder, it may request supporting documentation before allowing further use of the platform.

12. Changes to This Policy

bat93 may update this Privacy Policy from time to time. When changes are made, the updated date at the top of the page will be revised. Where a change is material — meaning it significantly affects how your data is used — bat93 will make reasonable efforts to notify you before the change takes effect, such as via an in-platform notification.

Continued use of bat93 after a policy update constitutes acceptance of the revised policy. If you do not agree with any changes, you should stop using the platform and contact support to close your account.

13. Contact

If you have questions about this Privacy Policy, want to exercise your data rights, or have a concern about how bat93 has handled your personal information, please reach out through the support channels available within the platform. The support team handles privacy-related queries and will route them to the appropriate person.

For general account and platform queries you can also visit the FAQ page. For questions about how bat93 handles responsible gaming data, visit the Responsible Gaming page.